On February 2nd, we gathered for our semi-annual kickoff event, to reflect on our 2022 achievements and define communicate our goals for 2023.
In a first part of a two-part post, we wanted to share with our community some of the 2022 highlights.
In 2022, Opencell was chosen by La Poste « Services-Courrier-Colis », the core business of the French postal system, to replace its core billing system. This long-term project, carried out in collaboration with our partners Sopra Steria and Niji, has successfully completed its MVP stage with the commissioning of three proximity services. This first step has allowed us to integrate our solution into La Poste’s revamped global quote-to-cash process.
Île-de-France Mobilités (IDFm), the regional transport authority for the Paris region, has initiated a major overhaul of its billing system that will result in the disappearance of the well-known Paris metro ticket.
The core rating and billing component of this new project initiated in 2018, is powered by Opencell in an overall project managed by our partner Worldline.
After supporting IDFm and Worldline on this project for 4 years, we reached an important milestone last November with the issuance of the first customer invoice to a group of beta testers.
As a global player in the payment terminal market, Ingenico turned to us and our partner CGI to configure the billing system for their new offer related to the new Ingenico Android terminals. These next-generation terminals based on Android OS provide merchants with access to a dedicated app store and technical support. Opencell was well-suited to Ingenico’s needs since their business is subscription-based and needs to be sufficiently scalable to support a fast-paced development across multiple geographies.
Bpifrance, the French public investment & innovation bank, chose Opencell as its new billing platform for a portal designed to deliver value-added services to companies and entrepreneurs.
Last year, in partnership with Talan and Ekino, our solution was deployed on a segment of the company’s services portfolio and will ultimately be used as the unified billing platform for all services delivered by the bank.
In order to better support our integration partners, we have (re)launched the Opencell Academy training program.
We have reformatted our educational content and adopted a brand-new methodology that is more business-centric and based on practical cases.
Our consulting team has also contributed to the maintenance of our sandbox by enriching it with business use cases.
Finally, our customer support team has implemented new processes to improve our responsiveness to client requests. Now, 100% of submitted tickets receive a response within two hours.
Thanks again for your support! Our 2022 projects demonstrate our commitment to offering ever more innovative solutions to our clients and partners. In 2023, we will continue to grow by enriching Opencell with new functionalities. Don’t hesitate to check out our article on Opencell 14 to learn more.