In addition to our core rating and billing engine, our agile monetization platform provides everything you need to manage your customers and revenue cycle from end-to-end.
If you don’t want to switch over completely to our platform, that’s not a problem since our APIs and connectors make it easy to integrate only the modules you need.
Today’s business climate requires flexible and configurable billing solutions that can handle a wide variety of subscription and usage-based revenue scenarios. Time-to-market considerations and capacity to quickly change configurations without heavy IT involvement are pushing businesses to replace legacy billing solutions with agile monetization solutions like Opencell.
Our powerful and versatile billing engine can be quickly configured to model even the most complex subscription or usage-based revenue scenarios, including any combination of products, bundles, price plans or customer-specific pricing. Changing pricing and packaging is easy so you can quickly iterate and push through your sales channels without IT involvement.
Our multi-level customer hierarchy breaks down into customer accounts, billing accounts, user accounts, subscriptions and access points, giving you the ability to easily bill and provide relevant statements and invoices to multi-layered, complex organizations.
Furthermore, our platforms supports multiple sellers, making it easy for different businesses to share customers, catalogs, price plans etc within a single tenant. When this feature is coupled with our automated commissioning and settlement capabilities, our platform becomes a powerful enabler of complex marketplace and “billing-as-a-service” scenarios.
Transforming raw usage data into billable usage data is complex. You need to be able to take data from any type of input - events, streams, batches or databases - and convert it into a standardized transaction format that can be de-duplicated, transformed and formatted prior to rating.
Our integrated mediation module makes this process much easier for usage-intensive businesses. It can collect and process all types of service data in order to provide chargeable data in a datatype that can be easily rated by Opencell.
Successful recurring revenue business require the ability to quickly implement sophisticated pricing models and easily adapt their pricing to changing customer and market needs without interrupting customer subscriptions.
Using our powerful catalog, you will be able to quickly complex offers, associating services, products, charges, counters, price plans, custom fields and tables, mediation scripts and web hooks. In addition, your catalog data can be exposed to third-party systems such as CRMs and e-commerce portals to provide consistent quotes and pricing across your entire organization.
Customers expect instant and automatic activation of services as well as notifications when usage thresholds are met. Businesses need to be make sure the service can be easily suspended in case of cancellation or payment issues.
Our order manager keeps your customer data in sync, executes both simple and complex workflows and drives processes at-scale with automated rules, flows and forms. Event notifications let us push customized emails and SMS messages at precisely the right moment.
Recurring revenue businesses generate loads of data and use a whole new set of customer-centric metrics, such as MRR, ARR, LTV, ARPA or churn rates to determine the growth potential and health of their business.
Our reporting manager module includes a data warehouse that pre-calculates data and standard metrics and lets you set up the dashboards you need with our front-end modules. Data can be automatically exposed to CRMs or third-party analytics or business intelligence package using our connectors. It can also be easily exported in summary or detailed transactions for integration to other third-party systems using our ETL functionality.
Revenue recognition is different for recurring products and services. Revenue doesn’t match cash flow and is often recognized in small increments over extended periods of time. Accounting can rapidly become a real headache.
We make it easy to define revenue recognition rules based on time of invoice, payment receipt or service delivery date so that your service and product revenue can be recognized consistently and on a timely basis. Chart of accounts and financial period management also make it easy to automate export your transactions to your financial system of record on a summary or detailed basis.
Dunning isn’t only about debt collections. It’s also about managing service availability for past-due accounts and closing the door on potential revenue leakage.
In addition to providing full-fledged multi-currency AR sub-ledger capabilities, our platform helps you fully automate the tasks your company performs when customers become past due, including credit card retries, outbound notices to customers and internal staff via multiple channels, late fee application and invoicing and suspension of service. Using our workflow tools, these actions can be tailored differently for different types of customers based on customer type, payment history, geography, form of payment, and more.
The ability to process payments securely, accurately, and consistently across multiple international markets and currencies is an integral component of successful recurring revenue strategies.
Our payment manager supports multiple global payment processors to provide fully automated, secure, and seamless payment and charging capabilities via credit card, debit card, SEPA transfer, ACH or direct debit. If your preferred payment processor isn’t on our list, we’ll build a connector in a matter of days.
Our payment manager helps you lower costs by routing payments to the processor that provides the best terms based on location, payment method, or other criteria that you choose. Failed payments can be automatically retried before secondary payment methods and automated dunning processes are set off. .
Our wide range of invoice templates provide grouping, subtotals, and conditional logic based on payment methods and other criteria to design and configure invoices just the way you want them. They can be customized to include client-specific marketing messages.
Invoices can be output as PDF files that can be printed or sent by email, displayed in our front-end interfaces or accessed via API in order to be exposed in third-party CRMs or dedicated self-service portals.
In the fast-moving world of digital services, you need to be able to test and modify your offers constantly and you can’t afford to wait for weeks or months for IT to implement the special bundle or promotion you need.
Our marketing manager lets you configure, provision and deploy new services and bundles or price changes through a single, simplified interface.
Outstanding customer service requires CSRs and contract administrators to respond quickly and effectively to customer queries about contract renewals, charges and invoices.
Our integrated customer care portal provides the 360° view and capability that your team needs go about its daily business. Workflow processes can be configured to manage updates to customers contracts and changers.
If your business operates using an indirect sales channel, the customer care portal can also be deployed as a partner care to bring value-added services, product catalog and pricing consistency to your channel partners.
Modern subscription businesses emphasize multi-channel service options since customers expect to be able to access and modify their information anytime, anywhere.
To facilitate this process, we provide a selfcare SDK designed to let you design a customized and sophisticated selfcare experience for your customers. Once this is in place, your customers will almost always prefer the selfcare option to in-person interactions.