Opencell is an end-to-end platform for monetizing subscription and usage-based revenue businesses.
We enable recurring revenue businesses to quickly launch new services, to monetize new revenue streams and deliver improved customer experiences.
Our mediation converts event datatypes (generally called CDRs or carrier data records) to other datatypes used for rating and billing purposes. It enables de-duplication, transformation and formating. CDR events mediated by Opencell are stored as EDRs or electronic data records.
Our mediation is compatible with Diameter, the main connectivity protocol used in telco operator networks. It has undergone strenuous testing and has the power to process hundreds of record entries per second.
Customers can pre-pay for products and services pay upon receipt, or use a combination of both. When a payment fails, you can decide how often to retry. Your customers can be required to pre-pay for products and services or asked to pay upon receipt.
When payments fail, they are automatically retried. Failed payments can set off automatic dunning processes.
Connectors to main payment gateways are available. If your payment gateway isn’t available, our rich APIs make it easy for you integrate your platform of choice.
Accurate, easy to understand invoices mean fewer support calls and happier customers.
Our wide range of invoice templates provide grouping, subtotals, and conditional logic based on payment methods and other criteria to design and configure invoices just the way you want them and can be customized to include client-specific marketing messages.
Invoices can be output as PDF files that can be printed or sent by email, displayed in GUI or accessed via API in order to be exposed in third-party CRMs or in dedicated self-service portals.
Our customer care provides the 360° view and capability that your customer service, contract administration teams as well as third-party partners need when they need to change their address, cancel or renew their contracts or apply a refund or credit. Workflow processes can be used to create or validate customer offers, manage or validate creation of customer accounts.
If you don’t have a need for a full-fledged CRM system, our customer care portal provides a great alternative that allows you to avoid additional third-party licensing feeds.