Optimize the management of your customer base

Responding quickly to customer needs and generating additional sales is a key issue for any customer service. To deliver a quality service at a reasonable cost, it is necessary to set up tools that allow the customer to process simple requests himself (change or pause an offer, change of address or bank details, etc.) while having the ability to quickly and effectively deal with more specific requests that can be made to tele-advisers.

Customer service managers often struggle to find solutions that allow customer requests to be grouped and processed from a single interface. The telephone advisor loses productivity because he must reconstruct the situation by referring to several individual systems that do not synchronize in real time.

With Opencell, you have a 360° view that will allow your customer service department to quickly visualize the situation of a customer with current offers, renewals and commitments, invoices, unpaid and to process their requests by proposing changes of offers, commercial actions or settlement plans. Opencell's open architecture will also allow you to expose and synchronize this information directly into third-party systems such as ticketing, CRM, or self-care tools.