Customer care portal
Overview
To ensure quality customer service, customer service representatives and contract administrators need to respond quickly and effectively to customer questions about contract renewals, fees, and invoices.
Our integrated customer service portal provides the 360° view and capabilities your team needs to carry out their daily activities. Workflow processes can be set up to manage contract updates and amendments from customers.
If your business uses an indirect sales channel, the customer service portal can also be deployed as a service to partners in order to bring value-added services, a product catalog, and price consistency to your distribution partners.
specifications
- React JS user-friendly and highly configurable
- Native support for partner support deployment
- Customer management including creation, deletion, and suspension
- Managing subscriptions including creating, deleting, and suspending - Account balance and changes, Managing subscriptions including creating, deleting, and suspending
- View account balance and recovery status
- Easy exploration of fee details (for example, access point or subscription)
- Ad-hoc fees and penalties added as well as discounts and rebates
- Generating invoices and credit notes
- Payment correspondence
Benefits
- Improving customer satisfaction
- Accelerate time to market by adopting an end-to-end solution
- Reduce costs by eliminating the need for additional third-party software licenses
- Accelerate indirect sales by providing “billing as a service” to channel partners
