Order
Overview
Customers expect instant and automatic activation of services as well as notifications when usage thresholds are reached. Businesses should ensure that the service can be easily suspended in the event of cancellations or payment issues.
Our order manager allows you to synchronize your customer data, to execute workflows simple and complex and to manage large-scale orders with rules, flows, forms and automated SMS or email messages.
Features
- Automatically activate, deactivate, upgrade, or downgrade services as appropriate
- Manage business processes in real time with automated rules and workflows
- Alert customers via email or text message about potential discounts, expired credit cards, or impending usage thresholds
- Set up reminder workflows based on pre-defined customer profiles and escalation processes
Benefits
- Increase customer satisfaction by activating services instantly and automatically
- Manage workflows and processes consistently across your organization
- Improve your reminders through adapted escalation processes
- Reduce the unsubscribe rate for your offers by making it easy to change plans and offers
